Terms & Conditions

Welcome to RugsPile. By accessing or using rugspile.co.uk (the “Website”) or purchasing products from RugsPile, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully before using the Website.

1. Changes to the Website

We may update or modify the Website from time to time, including product information, availability, or pricing. Any changes will not affect orders that have already been placed.

2. Acceptance of Terms

By using the Website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue use of the Website.

3. Product Information

We aim to provide accurate and up-to-date product descriptions, images, and specifications. Minor variations in colour or texture may occur due to screen settings or lighting conditions. These minor differences do not constitute defects.

All products must be used in accordance with the provided care instructions.

4. Pricing and Payments

All prices are listed in GBP (£) and may change before an order is placed. Payments must be made using the accepted payment methods shown at checkout. We reserve the right to cancel or refuse an order if a pricing error occurs or a product becomes unavailable.

5. Shipping and Delivery

Delivery times and shipping costs vary depending on location and the selected shipping method. Estimated delivery times are provided at checkout and may vary due to factors outside our control.

Full shipping details, including delivery timelines and charges, are available on our Shipping Policy page.

6. Returns and Refunds

Returns and refunds are handled strictly in accordance with our Return Policy and Refund Policy pages.

These pages outline:

• The applicable return window
  
• Return eligibility conditions
  
• Responsibility for return shipping costs
  
• Refund processing timelines
  

Statutory consumer rights under UK law are not affected.

7. Website Use and User Conduct

You agree not to:

• Violate any applicable laws or regulations
  
• Upload or transmit malicious code or harmful content
  
• Attempt to gain unauthorised access to the Website
  
• Provide false or misleading information
  
• Interfere with the Website’s normal operation
  

8. Intellectual Property

All content on this Website, including text, images, logos, graphics, and design elements, is the property of RugsPile and is protected by UK and international copyright laws. No content may be copied, reproduced, distributed, or modified without prior written consent.

9. Disclaimer

The Website and its content are provided on an “as available” basis. This does not affect your rights relating to product quality, fitness for purpose, or statutory consumer protections under UK law.

10. Third-Party Links

The Website may contain links to third-party websites. RugsPile is not responsible for the content, policies, or practices of external websites. Accessing third-party websites is at your own discretion.

11. Limitation of Liability

To the extent permitted by law, RugsPile is not liable for indirect or consequential losses, loss of data, or delays caused by factors beyond our reasonable control. This does not limit liability for defective or misdescribed products or any rights you may have under UK consumer law.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

If you have any questions regarding these Terms, please get in touch with us:

Address: 269 Wellington Road, Handsworth, Birmingham, B20 2QQ, United Kingdom

Phone: +44 20 3393 6833

Email: info@rugspile.co.uk