Refund Policy

At RugsPile, your satisfaction is important to us. If you are not fully happy with your purchase, you may request a refund within 14 days of receiving your order.

Refund Eligibility

You may request a refund if:

• You notify us within 14 days of receiving your order.
• The product arrived faulty, damaged, or not as described.
• You changed your mind and wish to cancel (as long as you request cancellation within 14 days).

Please note: Refunds for “change of mind” orders are issued once your returned item passes inspection (see Return Policy).

How to Request a Refund

To begin a refund request, please contact our customer support:

📧 info@rugspile.co.uk
📞 +44 20 3393 6833

Please wait for instructions before sending any items back.

Refund Method & Timeline

• Refunds are issued to your original payment method only.
• Once the returned item is received and inspected, we process eligible refunds within 5-7 business days.
• You will receive an email confirmation when your refund has been completed.

Non-Refundable Items

• Clearance or “final sale” items
• Items returned without prior authorization
• Items returned after 14 days

If you have any questions regarding your refund request, our team is always here to help.

Thank you for shopping at RugsPile.