Return Policy
Your Satisfaction is Our Priority
We want you to love your purchase. If you need to return an item, RugsPile offers a simple and clear return process.
Return Window
You may return your item within 14 days of receiving your order.
Return Eligibility
To be accepted, returned items must be:
- Unused
- Unwashed
- In original condition
- In original packaging, with all labels attached
Items that do not meet these conditions may not qualify for a refund.
How to Start a Return
To request a return, please contact us:
📧 info@rugspile.co.uk
📞 +44 20 3393 6833
Our support team will provide detailed return instructions.
Return Shipping Costs
- Customers are responsible for the return shipping cost for change-of-mind returns.
- If the item arrived damaged, faulty, or incorrect, RugsPile will cover the return postage.
Processing Time
Once we receive your returned item:
- We inspect the product within 1-2 business days
- Eligible refunds are then processed within 5-7 business days
- Refunds are issued only to the original payment method
Items Not Eligible for Return
We cannot accept returns for:
- Items returned after 14 days
- Used, washed, damaged, or altered items
- Products not in their original packaging
- Clearance or final sale items
If you need help with your return, our customer care team is here to assist you every step of the way. Thank you for choosing RugsPile!