Privacy Policy
Last updated: September 2025
RugsPile is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website rugspile.co.uk, make a purchase, or interact with our services.
1. Information We Collect
a. Personal Information
We may collect personal information such as:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely through third-party payment providers)
b. Non-Personal Information
We may automatically collect technical information, including:
- IP address
- Browser type
- Device information
- Pages visited and time spent on the website
c. Cookies
We use cookies to enhance functionality, analyse performance, and improve your shopping experience. You can manage cookies through your browser settings.
2. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Provide customer support and order updates
- Improve our website and services
- Personalise your shopping experience
- Send promotional communications (where permitted by law)
- Comply with legal obligations
3. How We Share Your Information
We do not sell personal information in the traditional sense.
However, we may share necessary data with trusted third parties such as:
- Payment processors
- Shipping and fulfilment partners
- IT and marketing service providers
- Legal authorities where required by law
All partners are required to handle data securely and lawfully.
4. Data Retention
Personal data is retained only as long as necessary for legal, operational, or contractual purposes.
5. Your Rights
Under UK GDPR, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to or restrict certain processing
- Opt out of marketing communications
Requests can be made by contacting info@rugspile.co.uk.
6. Data Security
We use SSL encryption and appropriate security measures to protect your data. While no system is completely secure, we take reasonable steps to safeguard personal information.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
8. Children’s Privacy
Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have questions or privacy-related requests, contact us at:
📍 269 Wellington Road, Handsworth, Birmingham, B20 2QQ, United Kingdom
📞 +44 20 3393 6833
📧 info@rugspile.co.uk